V.R Thilosh Aswanth Raman

12/47, chinamaya nagar, virugambakkam, Chennai - 600092, India · 8680023268 · Thiloshvr@gmail.com

Passionate about optimizing technology and operations by leveraging engineering and cloud expertise. Currently deepening my skills in AWS and Azure to build scalable and efficient solutions.

With a foundation in Mechanical Engineering and a diverse professional journey spanning technical leadership, operations, and customer support, I have always been driven by a passion for problem-solving, optimization, and technology. Over the years, I have evolved from leading engineering projects and factory operations to enhancing efficiency in the BPO sector, and now, I am channeling my expertise into cloud computing with AWS & Azure.

My experience as a Technical Head has shaped my ability to manage teams, oversee product development, and implement process optimizations. Later, my role in the BPO industry honed my skills in customer service, workflow automation, and operations management. These experiences have strengthened my adaptability, analytical thinking, and leadership skills.

Currently, I am diving deeper into cloud technologies (AWS & Azure), aiming to bridge the gap between engineering and cloud computing to drive efficiency, automation, and scalable solutions. I am passionate about continuous learning, upskilling, and staying ahead in the evolving tech landscape.

🔹 Key Skills & Strengths:
✔ Engineering & Technical Expertise
✔ Cloud Computing (AWS & Azure)
✔ Project & Operations Management
✔ Automation & Process Optimization
✔ Customer Experience & Service Operations
✔ Team Leadership & Collaboration

I look forward to connecting with professionals and tech enthusiasts as I continue this exciting journey in the cloud computing domain. Let’s innovate and build the future together.

Experience

Advanced Technician

Kenwin Private Limited

Responsibilities:
• Managed and coordinated construction projects, ensuring adherence to strict timelines and budgets.
• Developed and implemented innovative engineering solutions, resulting in a 20% reduction in project costs and a 30% increase in productivity.
• Conducted comprehensive site inspections and audits to ensure compliance with safety regulations, resulting in zero workplace accidents.
• Collaborated with cross-functional teams (architects, contractors, and clients) to complete complex projects while maintaining high-quality standards and exceeding expectations.

06/2017 – 12/2018 · Chennai, India

Factory Management Training

Alpine UPVC Doors & Windows

Responsibilities:
• Developed and delivered training programs for factory management personnel, focusing on production planning, quality control, and safety protocols.
• Designed curriculum and materials, evaluated training effectiveness, and made adjustments as needed.
• Provided consultation and support to factory managers on operational challenges.
• Collaborated with cross-functional teams to align training with organizational goals.

02/2019 – 07/2019 · Chennai, India

Technical Head

Key View – UPVC Doors & Window

Responsibilities:
• Led the development of UPVC doors and windows, overseeing design, testing, and implementation phases.
• Ensured product quality and compliance with industry regulations.
• Provided technical guidance and support to production teams, promoting efficiency and high-quality output.
• Supervised and mentored technical staff, fostering a culture of continuous learning and development.

09/2019 – 09/2020 · Chennai, India

Operational Executive (Zomato Process)

Aegis Customer Support Services Private Limited

Responsibilities:
• Managed operational tasks related to the Zomato process, ensuring smooth functioning of customer support services.
• Coordinated with team members to handle customer inquiries, complaints, and escalations efficiently.
• Monitored service levels and KPIs to ensure targets were met or exceeded.
• Provided training and guidance to team members on process updates and best practices.
• Generated reports and analyzed data to identify areas for process improvement and optimization.
• Collaborated with internal stakeholders to implement solutions and enhance service delivery.
• Maintained accurate records and documentation related to customer interactions.

06/2021 – 12/2022 · Chennai, India

Site Engineer

Comfort Zone

Responsibilities:
• Managed and oversaw on-site installation, maintenance, and repair of industrial HVAC systems (Heating, Ventilation, and Air Conditioning), cooling, and heating systems.
• Coordinated with project managers, clients, and subcontractors to ensure timely and efficient execution of projects.
• Supervised construction activities related to HVAC systems, including ductwork installation, equipment placement, and system testing.
• Assessed project requirements, identified potential challenges, and ensured compliance with safety regulations and industry standards.
• Collaborated with design and engineering teams to review plans, specifications, and technical drawings for feasibility.
• Monitored project progress and budget, making adjustments as needed to meet deadlines and financial targets.
• Provided training and guidance to on-site technicians and contractors, troubleshooting issues and ensuring quality workmanship.
• Maintained documentation of installations, inspections, and performance metrics.

AWS & Azure Integration:
• Leveraged AWS and Azure cloud platforms to enhance real-time project monitoring and streamline data analysis.
• Bridged on-site mechanical engineering with cloud-based services to drive scalable solutions, minimize downtime, and improve overall operational efficiency.
• Stayed at the forefront of cloud technologies, incorporating best practices from my background in engineering, customer support, and process optimization to deliver forward-thinking results.

01/2023 – 01/2025 · Chennai, India

Education

Mechanical Engineering | Bachelor of Engineering

Rajalakshmi Institute of Technology

Chennai, India

I hold a Bachelor of Engineering degree in Mechanical Engineering from Rajalakshmi Institute of Technology, where I achieved a cumulative grade point average (CGPA) of 5.88 as of November 2020.

HSC (CBSE)

Chinmaya Vidyalaya Hr.Sec School

Chennai, India

I completed my Higher Secondary Certificate (HSC) under the Central Board of Secondary Education (CBSE) curriculum in 2013, achieving a cumulative grade point average (CGPA) of 7.6.

SSLC

Chinmaya Vidyalaya Hr.Sec School

Chennai, India

I obtained my Secondary School Leaving Certificate (SSLC) in 2011, achieving a score of 66.5%.

Skills

Key Skills & Strengths
  • Engineering & Technical Expertise
  • Cloud Computing (AWS & Azure)
  • Project & Operations Management
  • Automation & Process Optimization
  • Customer Experience & Service Operations
  • Team Leadership & Collaboration

Interests

Traveling

Awards & Certifications

  • Certificate of Achievement in Customer Retention and Quality Accuracy